Wix Symphony tested: an AI team that read my client list without asking
Oct 5, 2026 · @Fennec Group
At 9:57 PM, Maestro said hello. Less than an hour later, I had uninstalled Wix Symphony.
During that time, the free credits ran out, the most important piece of advice turned out to be wrong, and seven of my clients appeared by name in a report. This happened despite me explicitly telling the tool to stay away from my other sites.
I am writing this as a certified Wix Studio partner. I build with Wix Studio every week, and I enjoy working with Base44. So, this is not a hit piece on Wix. It is a report on a single product that I believe is not ready yet—and certainly not for agencies.
Why did I test it? Because clients are going to start asking me about this. When that happens, I want to answer based on an actual test, not a press release.
What Wix Symphony promises: an AI team that runs your business
Symphony is a standalone AI platform from Wix for SMEs, launched on August 11, 2026. You talk to a single conductor, Maestro. They get to know your business and distribute the work among a team of AI agents.
Each agent has a specific role: lead follow-up, content and social media, design, or reporting. They propose actions, and you approve them. You don't even need a Wix website to use it.
The promise: follow-ups, appointments, social posts, and metrics all get handled without you having to carry the entire load yourself. What entrepreneur wouldn't want that? I do too. So, I went to see if the reality matches the promise.
Three tasks, zero connections: how I tested
On October 5, 2026, I started with the free plan, using my own agency as the guinea pig. I intentionally did not connect my mailbox, LinkedIn, or Search Console. First, I wanted to see what the tool could do without access to my data.
I assigned three tasks:
A LinkedIn post in Dutch for Belgian SME owners who are considering a new website.
A reporting framework: what would the reporting agent track for me on a weekly basis?
An SEO check of my own site, including a source for every finding. Followed by a competitor analysis for my page about having a website built.
What came back looked polished. The post was in correct Flemish and usable after some editing. The reporting framework was logically structured. The SEO check included nine points, each with a source attached.
Only, "polished" is not the same as correct. When I proofread everything, it went wrong on three points.
100 credits, three tasks, and then it was gone
The free plan gave me 100 credits per day. One post, one reporting framework, and one SEO check later, the counter stood at 100 out of 100. Within half an hour. Chatting with Maestro remains free, but the actual work of the agents stops completely at that point.
Those who want to continue must pay. These are the prices I was shown that evening, based on annual billing
Plan | Price per month | Credits per month |
Basic | €17 | 2.000 |
Pro | €44 | 5.000 |
Max | €176 | 30.000 |
Do the math with me. My test evening cost 100 credits. With the Basic plan, you are buying about twenty of these sessions per month. If you also let the agents run reports independently every week, you will burn through them even faster.
This is not a scandal. However, you do need to know this before you start: "start for free" means a free trial here.
The advice with the "highest impact" was simply wrong
The competitor analysis concluded with five areas of improvement for my page. Ranked at number one, with the "highest impact" label: mention the SME portfolio (kmo-portefeuille). A competitor does this too, and it costs nothing to copy it.
Sounds like a great tip. The only problem is, it isn't correct.
The SME portfolio (kmo-portefeuille) subsidizes training and advice from registered service providers, not website building. And since February 1, 2026, only advice on cybersecurity qualifies. It says so on de website van VLAIO.
The agent had read a competitor's claim and copied it without checking the regulations. Had I followed that advice, an incorrect subsidy promise would be on my main service page today. Try explaining that to a client who is counting on it.
And it did not stop at that single mistake:
• An assumption used as a check. One point literally stated that checking was not necessary because Wix does it right by default.
• No rankings. The tool named three competitors that were supposedly ranking higher than me, while admitting itself that it could not verify the rankings.
• An advice it withdrew itself. My llms.txt file was initially labeled as "high impact". When I asked for proof, the answer came back that no credible proof exists and that the assessment was wrong.
When I raised the issue about the SME portfolio (kmo-portefeuille) mistake, Maestro admitted it: this should not have passed the check. That is honest, and it immediately exposes the problem. The tool features a built-in checking agent, and it failed to stop the biggest mistake.
Seven client names I had never provided
This is where I walked away. The sample report from the reporting agent contained seven names of my actual clients. I had not provided a single one of them.
It got worse. Fabricated facts were attached to those real names: a quote that had supposedly been left unanswered for two weeks, an invoice for €800 that was allegedly seventeen days overdue. Only once did a label above it state that these were sample figures.
Imagine a document like that accidentally landing in a client's hands.
I asked Maestro where those names came from. The answer left little to the imagination:
• The source was a system file that lists every Wix site on my account. Maestro read that at launch, without asking or informing me.
• I had explicitly stated in the meantime that the tool had to stay away from my other sites. Maestro admitted that using those names crossed the line because of that instruction.
• Deletion is impossible. Literally: "You can't remove it, and I can't stop seeing it."
• The only protection is a promise. Maestro said it would ignore the other sites from now on, adding its own caveat: "That's not a control."
I want to be precise about what I do and do not know. I have no indication that any data was shared with third parties. The names appeared in a document within my own workspace. According to Maestro, no other site was analyzed.
However, I never take an AI at its word. Any agency logging in with the account connected to their client sites hands that list over to every agent and every session. There is no button to turn this off. For me, that was reason enough to stop.
What Wix Symphony did do well
To be fair, not everything was bad:
It admitted mistakes. No excuses regarding the client names, the SME portfolio error, or the withdrawn advice.
It cited sources and stated what it was unable to check.
The setup is clever. One chat instead of six separate tools is a great approach for a busy entrepreneur.
It executes nothing without your consent. You approve every single action.
However, a tool that politely admits it was wrong is still wrong. And everything I received, I could have gotten with a standard AI chat as well.
My verdict: agencies should stay away, SMEs should wait
Do you have client sites on your Wix account as an agency or freelancer? Don't do it. Your client list goes into the system, and you cannot get it out.
Do you have a single website of your own as an SME? Wait. The product is only two months old, the credits burn through quickly, and you have to double-check the advice yourself. If you still want to test it, stick to three rules:
Connect nothing until you have seen what the tool does without access. No mailbox, no LinkedIn, no Search Console.
Verify every piece of advice that involves money or your reputation. Especially anything regarding subsidies, pricing, and regulations.
Always ask for the source. If the tool cannot provide it, consider the advice a gamble.
I will happily continue building on Wix Studio. I have uninstalled Symphony. If Wix solves the privacy issue for agencies, I will test it again, and you will read about it here.
Are you unsure about which AI tools make sense for your business and which don't? Send me a message. You will get an honest answer—even if that answer is "don't do it."
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